Manager, Enterprise Systems- AZ/IL- Information Technology Systems

Summary

The Manager, Enterprise Systems leads the Information Technology Services team responsible for the design, delivery, and ongoing operation of Midwestern University’s cloud enterprise systems portfolio, including Oracle Fusion Cloud (HCM, ERP, EPM, Financial Aid, and Student) and the Jaggaer Procure2Pay system. The position supervises the functional analysts supporting each Oracle Fusion pillar and the technical analysts responsible for integrations, conversions, reporting, and custom development.

During the Oracle Fusion Cloud transformation, the Manager is accountable for the quality, timeliness, and technical soundness of the University’s delivery work: configuration and functional design, data conversion, integration development, reporting and analytics, and extensions. The Manager assigns and balances team capacity against project demand in coordination with the Senior Project Manager, Enterprise Systems, who owns the integrated project plan and schedule.

Following go-live of each Oracle Fusion pillar, the Manager, Enterprise Systems assumes steady-state ownership of the platform and the broader cloud enterprise systems portfolio. The position is responsible for the performance, reliability, security, and continuous optimization of these systems; for the coordination of Drivestream Application Managed Services (AMS) and other ongoing vendor relationships; and for the technical roadmap of the portfolio as it matures. The Manager works closely with the Enterprise Systems Architect, the functional pillar leads, and Information Security to ensure that Midwestern University’s cloud platforms continue to serve the institution’s mission and strategic priorities.

Essential Duties and Responsibilities

• Team Leadership and Supervision
  • Supervise the functional analysts supporting the HCM, Finance/EPM, Financial Aid, and Student pillars and the technical analysts responsible for integrations, conversions, reporting, and custom development
  • Assign work, set priorities, and manage the performance and professional development of direct reports, including hiring, onboarding, coaching, performance evaluation, and succession planning
  • Balance team capacity across implementation projects, ancillary system remediation, and production support in coordination with the Senior Project Manager, Enterprise Systems
  • Foster a culture of accountability, collaboration, and continuous improvement within the ITS team supporting cloud enterprise systems
  • Build and maintain the team’s Oracle Fusion Cloud skill base, including Drivestream Academy participation, certification paths, and cross-training that reduces single points of knowledge
• Solution Delivery and Technical Analysis
  • Direct the University’s functional and technical delivery work across the Oracle Fusion pillars, including configuration, functional design, data conversion, integration development, reporting, and extensions
  • Review and approve technical designs, integration specifications, conversion mappings, and configuration decisions for adherence to institutional standards and to the target architecture
  • Oversee the analysis and delivery of technical changes to ancillary systems and integrations affected by the new General Ledger Chart of Accounts structure, including Epic, Jaggaer, Transact/IDX, and Vetspire, in support of project plans maintained by the Senior Project Manager
  • Direct the team’s work on the University’s integration estate, ensuring that interfaces between cloud enterprise systems and clinical, academic, and auxiliary applications are documented, monitored, and maintainable
  • Ensure that unit, system, and user acceptance testing are executed with appropriate rigor and that defects are tracked to resolution
  • Establish and enforce standards for documentation, source control, migration, and release management across the portfolio
• Post-Implementation Operations and Optimization
  • Lead the transition from implementation to HyperCare and AMS for each pillar, ensuring operational readiness, knowledge transfer to the ITS team, and a clean hand-off of production support responsibilities
  • Manage the ongoing performance, reliability, and continuous optimization of Oracle Fusion Cloud and other cloud enterprise systems, including quarterly Oracle updates, AMS quarterly optimization visits, and planned enhancement cycles
  • Own production support for the cloud enterprise systems portfolio, including incident response, root cause analysis, service level performance, and escalation to Oracle and Drivestream
  • Partner with the Enterprise Systems Architect, the FDI Functional Owner, and the FDI Technical Owner to ensure that cloud platform changes preserve data integrity, integration stability, and institutional reporting
  • Maintain a forward-looking technical roadmap of enhancements, optimization opportunities, and future cloud enterprise systems capabilities aligned with Midwestern University’s strategic plan, and refer initiatives requiring project structure to the Senior Project Manager, Enterprise Systems
• Vendor and Partner Management
  • Manage the ongoing operational relationship with Drivestream, Inc. for Application Managed Services, including work intake, prioritization, quality, and consumption of AMS hours
  • Coordinate with Oracle Corporation through the Oracle Customer Success Manager on platform matters, service requests, and release readiness
  • Coordinate ancillary vendor relationships that support the cloud enterprise systems portfolio, including integration partners, reporting and analytics vendors, and third-party service providers
  • Monitor ongoing vendor performance against service-level commitments and contractual obligations, and recommend renewal, expansion, or remediation
• Data Governance, Security, and Compliance
  • Partner with the Enterprise Systems Architect, Information Security, and Institutional Research to implement and enforce data governance, access management, and audit practices across cloud enterprise systems
  • Own role design, segregation of duties, and periodic access review for the Oracle Fusion Cloud environment in partnership with the functional pillar owners and Internal Audit
  • Ensure that cloud enterprise systems operations comply with applicable regulatory, contractual, and institutional requirements, including FERPA, GLBA, HIPAA, Title IV, and Midwestern University IT and security standards
  • Support internal and external audit requests, including evidence production and remediation of identified findings
• Governance and Stakeholder Engagement
  • Participate in the Program Leadership Team and support the Program Lead in the operation of the three-tier governance framework, including the Executive Governance Committee, Program Leadership Team, and Pillar Working Groups
  • Collaborate with pillar executives, working group leads, and subject matter experts to translate business priorities into prioritized cloud enterprise systems work
  • Represent Midwestern University in HESS Collective working group sessions, Oracle user groups, and other peer forums as appropriate
• Budget, Procurement, and Contract Administration
  • Support the AVP of ITS Applications in the development, monitoring, and reforecasting of ongoing operating budgets for cloud enterprise systems
  • Coordinate procurement activities related to cloud enterprise systems operations, including software subscriptions, managed services, and integration tooling, in partnership with University procurement and legal functions

Education and/or Experience

Bachelor’s degree is required, preferably in computer science, information technology, management information systems, or a related field from an accredited institution. Master’s degree preferred. Minimum of five to seven years of progressively responsible experience in enterprise applications, including at least two years directing functional and technical information technology teams. Demonstrated responsibility for enterprise system delivery, integration development, production support operations, and managed services or vendor oversight is required. Experience with Oracle Fusion Cloud, Workday, or comparable enterprise cloud platforms strongly preferred. Higher education experience preferred.

The individual must have the following skills:

• Proven ability to lead, develop, and manage multidisciplinary teams of functional and technical information technology professionals in a complex, matrixed environment
• Working knowledge of Oracle Fusion Cloud or comparable enterprise cloud platforms (e.g., Workday, Ellucian, Jaggaer), including familiarity with HCM, ERP, EPM, Financial Aid, and student system modules
• Strong technical grounding in enterprise integration patterns, data conversion, reporting and analytics, and application security administration, with the ability to evaluate the work of technical staff on its merits
• Experience managing production support operations, including incident response, root cause analysis, release management, and service level accountability
• Experience managing managed services, software vendor, and integration partner relationships against service-level commitments and contractual obligations
• Knowledge of IT governance, data security, privacy, and compliance standards, including FERPA, GLBA, HIPAA, and Title IV where applicable to cloud enterprise systems
• Ability to translate technical concepts for executive and non-technical audiences and to communicate operational risk clearly and without alarm
• Excellent problem-solving, interpersonal, and facilitation skills, with the ability to build trust across executive leadership, functional departments, and partner organizations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to walk, stoop, kneel, crouch, crawl, or push or pull equipment. The employee is frequently required to sit, use hands to finger, handle or feel, reach with hands and arms, and talk or hear. The employee must occasionally lift and/or move up to 50 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.  We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.  We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.  Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulations. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.