Clinical Education Support Manager- Arizona College of Osteopathic Medicine

Summary:

The Clinical Education Support Manager oversees the work of the Clinical Education Coordinators, leads process improvement, and provides assistance and back-up in all of their work responsibilities and duties.

Essential Duties and Responsibilities:

A. Under the direction of the Associate Dean of Clinical Education, oversee all Clinical Education Coordinators to provide leadership and process improvement as outlined below.

Leads the Clinical Education Coordinators in:

• Enhancing customer service performance focus in student and preceptor interactions
• Reviewing all processes and procedures in the Clinical Education Department for optimal function and for uniformity
• Monitoring and assessing all functions to identify opportunity for process improvement to maintain excellence
• Interfacing with rotation sites to determine better ways to facilitate our student rotation experiences
• Assisting in identifying, developing, and implementing new approaches to clinical clerkship experiences
• Participating in assessment of student compliance and performance looking for trends and to find opportunities for further improvement
• Monitoring, maintaining and tracking of required Hospital Paperwork for clinical rotations
• Monitoring, maintaining and tracking Affiliation Agreements
• Conducting regular Clinical Education Coordinator meetings
• Assigning Clinical Education Coordinators to ongoing committees (for mask fit testing and other college activities requiring coordinator support)
• Attending Clinical Chair Meetings monthly
• Reviewing and enhancing the Clinical Rotation Training Manual 
• Regularly report to the Associate Dean of Clinical Education and the Clinical Department Chairs on the status of rotation management 
• Participate in the annual performance review process for all Clinical Education Coordinators.

B. Will also be able to perform Clinical Education Coordinator duties, being capable of assisting and providing backup to assure the work is completed accurately and in a timely fashion:

• Assign clerkship sites and monitor students in clinical rotations
• Communicate rotation and didactic information to the students
• Assist the Course Director with the implementation and delivery of the clinical clerkship courses; including web-based delivery as appropriate
• Identify and assist students with problems/difficulties that may arise during rotations
• Create and fax certificates of insurance to rotation sites including immunization records when appropriate
• Track and compile student evaluations and enter them into the RMS system
• Calculate clerkship evaluations, test scores and homework grades and enter the data into the students’ CARS profiles
• Support department communications with clinical rotation sites
• Assist in the development of new sites as required
• Maintain the clerkship information on the Clinical Education website
• Attend Clinical Education department meetings
• Identify and assist students with special circumstances (hardship) and forward such information to the Chair and Associate Dean
• Collaborate, as appropriate, during the implementation of assessment projects
  • Pre-rotation modules
  • Objective Structured Examinations (OSCE)
• Participate, as needed, in the MS2 Introduction to Clerkship at the end of the academic year

C. Provide cross coverage for the payment processor role within the Clinical Education Department

• Other duties as assigned by the Associate Dean of Clinical Education

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. The individual must be able to work in a constant state of alertness and safe manner and have regular, predictable, in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor’s degree required; Master’s degree preferred.
• A minimum of two years of management or supervisory experience in academic medicine, clinical education, healthcare education, student affairs, or a related healthcare environment is required.
• Demonstrated ability to establish and maintain positive relationships with internal and external stakeholders.
• Experience building, supporting, and working effectively within a team is required.
• Experience working in a customer service-oriented environment, with a strong commitment to service excellence and responsiveness, is essential.
• Excellent written and verbal communication skills.

Supervisory Responsibilities:

Supervision of AZCOM Clinical Education Coordinators.

Computer Skills:
Computer proficiency in MS Office (Word, Excel, Outlook).

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, and use hands to handle or feel and reach with hands and arms. The employee is frequently required to sit, talk and hear. The employee must occasionally lift and /or move up to 10 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.  We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.  We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.  Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws and regulations. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.