Veterinary Technician Supervisor, Primary Care- AZ- Companion Animal Clinic

Summary
The Veterinary Technician Supervisor supports the Companion Animal Clinic of the Animal Health Institute by leading and training a team of primary care veterinary technicians. The supervisor is responsible for fostering a collaborative and efficient team environment to meet clinic goals and benchmarks specific to primary care services. Strong leadership, conflict resolution, and communication skills are required for success in this role. The Primary Care Technician Supervisor participates in direct patient care, client service, and student instruction. This position ensures that patient care, doctor support, and client communication are consistently delivered with accuracy, compassion, and efficiency by the primary care technician staff. The role requires advanced technical knowledge, the ability to mentor technicians and students, and a strong commitment to supporting the education of veterinary students in a primary care setting.

Essential Duties and Responsibilities   

• Perform and oversee all duties assigned to a Primary Care Veterinary Technician, including patient care, recordkeeping, and preparation of examination, primary care surgery, dentals, and treatment areas.
• Assist in patient care and treatments as directed by workflow or doctor’s orders.
• Develop and manage staffing schedules for the primary care technician team; assign tasks to ensure clinic workflow efficiency.
• Oversee daily operations of the primary care technicians and adjust as needed to meet patient and staffing demands.
• Conduct regular check-ins with the technician team and provide constructive feedback.
• Facilitate conflict resolution and promote a positive team culture.
• Complete annual performance evaluations, supporting professional development and goal achievement for staff.
• Review and approve bi-weekly timecards using designated systems.
• Coordinate with HR on approved leave requests.
• Address and troubleshoot staff concerns, escalating issues to management as appropriate.
• Ensure compliance with organizational policies and procedures.
• Collaborate with leadership in interviewing and hiring new primary care technicians.
• Train, orient, and mentor new hires in clinical skills and university culture.
• Identify areas for improvement in patient care and deliver training for technical staff as needed.
• Assist with maintenance and monitoring of sensitive primary care equipment.
• Identify and recommend continuing education opportunities for the primary care team.
• Implement performance improvement initiatives and progressive discipline when necessary.
• Partner with clinical leadership to evaluate staffing needs related to future projects.
• Serve as a patient and student advocate.
• Contribute to student teaching and skill development alongside faculty.
• Perform other duties as assigned.

Supervisory Responsibilities                                                 
This position will directly supervise a team of veterinary technicians with duties assigned in the Companion Animal Clinic.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. This individual must have the ability to work in a constant state of alertness and safe manner and must have regular, predictable, in-person attendance.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

Other Qualifications

• The position requires strict compliance with all policies and procedures.
• This position requires a significant amount of interaction with the public and many internal customers and, therefore, the individual must be able to develop positive rapport effectively.
• This position may require working evenings and weekends.
• Must exhibit good customer service skills and demonstrate respect at all levels of interaction. 
• Must be able to work with diverse teams.

Education and/or Experience              
High school diploma or GED and 8 years minimum experience working in an animal hospital or veterinary clinic setting required. CVT certification from the State of Arizona is required. A minimum of 3 years in a team lead or supervisory role is preferred. Experience working in a team environment with the ability to maintain a professional demeanor, detail orientation, and promoting a positive and inclusive culture are essential.

General Knowledge 

• Know the range of services the practice provides and the species it serves.
• Be reasonably familiar with breeds and coat colors.
• Follow OSHA standards. Be able to find Material Safety Data Sheets quickly.
• Know and use standard medical and business abbreviations.
• Use proper medical terminology and spelling when speaking and writing.
• Be familiar with infectious diseases, including their prevention and steps to reduce or eliminate transmission.  Know the most common zoonotic diseases (infections from animals to humans). 

Computer Skills                                             
The individual must have the ability to learn the StringSoft Veterinary management system, and have basic proficiency in MS Office (Word, Excel, Outlook). 

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand or sit for long periods. The employee must regularly use hands to handle or feel and reach with hands and arms. The employee is required to stand and walk. Have the physical strength and ability to stand for long periods and be able to lift pets and objects weighing up to 40 pounds without assistance. Assist in lifting patients weighing more than 40 pounds.

Animal allergies statement: No inhibiting allergies to animals, hay, or dust.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
  

Midwestern University is a private, not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses, one in Downers Grove, Illinois and the other in Glendale, Arizona. More than 6,000 full-time students are enrolled in graduate programs in osteopathic medicine, dentistry, pharmacy, physician assistant studies, physical therapy, occupational therapy, nurse anesthesia, cardiovascular perfusion, podiatry, optometry, clinical psychology, speech language pathology, biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning, respect for all members of the health care team, service, interdisciplinary scholarly activity, and personal growth.

We offer a comprehensive benefits package that includes medical, dental, and vision insurance plans as well as life insurance, short/long term disability and pet insurance.  We offer flexible spending accounts including healthcare reimbursement and child/dependent care account.  We offer a work life balance with competitive time off package including paid holiday’s, sick/flex days, personal days and vacation days.  We offer a 403(b) retirement plan, tuition reimbursement, child care subsidy reimbursement program, identity theft protection and an employee assistance program.  Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility. 

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions, gender identity; and sexual orientation); marital status; age; disability; citizenship; past, current, or prospective service in the uniformed services; genetic information; or any other protected class, in accord with all federal, state and local laws, and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/).  Midwestern University complies with the Illinois